Customer Relations Management

Quality customer service is expected by today’s consumers and required by retail partners. 

Our Method

• Direct initial contact with customers
• Friendly & empathetic to customers needs
• Develop protocol for consistency
• Resolution execution
• Follow up for feedback
• Document, analyze, improve

Benefits

• US based team- this is an essential requirement
• Real time communication = faster results
• Escalation management: video conference, direct retailer communication. We go the extra mile!
• Feedback & reporting for continued improvement & growth
• Add on option
  • Warehousing & fulfillment of parts/replacements
  • Negative review follow up
  • Manuals, marketing & listing reviews

After sales support is key to continued sales growth: customer satisfaction, positive brand representation, retailer relations, product improvement and more.