Customer Relations Management

Everyone talks about the cost of gaining a new customer but then do little to maintain the relationship. The sale of every product to an end user is a victory on one hand and a challenge on the other. Satisfying that customer will ensure a repeat customer, and the foundation for the growth of your business. A bad experience can sour not only that customer but potentially dozens more with the viral spread of poor reviews on the internet.

RSS Global has a dedicated US based team with the sole responsibility to manage our clients customer relationships. We provide staffed toll free call lines, email support, and social media interactions to build your brand. Monthly reporting is published to help our clients understand the volume and nature of each customer interaction. Our customer service team meets weekly with the RSS Global Operations Management team to discuss trends and corrective actions. We then share these finding and our analysis with our clients to improve their internal processes.